Refund policy

Return & Refund Policy

At Caza Sha8le (www.cazasha8le.com), we are committed to ensuring your complete satisfaction with every order. Please review our policy below for details on returns, exchanges, and refunds.

1. Eligibility for Returns & Exchanges

Standard Items: You may request a return or exchange by contacting our customer care team.
Non-Refundable Categories: Perfumes, makeup, inflatables, and glassware items are final sale. They are only eligible for return or exchange if an incorrect item was shipped.
Damaged or Defective Items: If any product arrives damaged, cracked, or defective, you must notify us within 3 days of receipt at cazasha8le@gmail.com.

2. Return Requirements

To qualify for a store credit, replacement, or refund:

Products must be returned intact, unused, and packed in their original packaging.
All original accessories, manuals, and parts must be included. Incomplete returns will result in the cancellation of the exchange request.

3. Return & Exchange Process

Replacement Dispatch: Replacement items will be processed once the original package has been picked up from you.
Customer-Initiated Exchanges: If you are requesting an exchange for personal preference, an additional $4.5 delivery fee applies.
Electronic Items Inspection: Defective electronic items will be collected and sent to our technical maintenance team for inspection. Once evaluated and repaired, the item will be sent back to you. This process typically takes 5 to 9 working days.

4. Delivery Timelines

Replacement orders are delivered within 5 to 8 working days after pickup.

5. Refunds

All refunds are subject to a quality inspection of the returned item.
Cash on Delivery (COD) Orders: Approved refunds for COD orders will be issued via money transfer (Whish Money).